Terms & Conditions

General

We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.


Colours

We make every effort to display as accurately as possible the colours of our pieces that appear on the Site. However, as the actual colours you see depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.


Raffle

We have the right to reject contestants for any reason. Multiple entries (with different email addresses) will disqualify you from the raffle.

Winners are chosen randomly. Only the winner receives a confirmation email at the conclusion of the draw.


Payment

We operate in the euro (€).

Once the winning confirmation email is sent the individual(s) has XX hours in order to make a donation and shipping charge payment.
If one fails to do so within this time frame, a new name is drawn and the procedure is repeated. We will be unable to reverse the process once a new individual is selected.

The donation and shipping charges can be paid via direct transaction to our bank account. The details of this are shared in the confirmation email.


Shipping

SYKeramik maintains full ownership of the ceramic works until a donation has been obtained.

Once a donation has been made there is no means of cancellation. This also includes changing the size or colour of the object or changing the delivery address or payment method. You will receive the object you registered for: no altercations can be made.

All our packages are sent with XX from our Studio in XX. Your item(s) will be sent within two working weeks after it has been registered for, unless notified otherwise by SYKeramik. Please trust that we always do our best to get your packages out to you as soon as possible.

We cannot guarantee delivery times, however the estimated times are:

United States: 7-12 business days
Europe: 3-5 business days
Asia: XX
Australia – New Zealand: 10-15 business days

Should you wish to have your package delivered to your work address simply enter it as Delivery Address.

Shipping fees are based on the weight of the object and the delivery address. You will be notified of the shipping costs before the final checkout.


Returns

We are dedicated to ensure our work be of the highest quality for our patrons.

Please understand that if you have obtained an item(s) by making a donation, we do not offer refunds or exchanges, unless damaged.

Returns that are sent without prior knowledge will not be accepted.

In the event that the item(s) received are broken / damaged during shipping you must contact us immediately or within seven days of receiving the package. Please provide as many details as possible including your order number as well as a picture(s) of the damage.

We want our patrons to take pleasure in the work we create. If something is wrong we will find a solution which is agreeable to both sides.


 Privacy

SYKeramik respects personal account information as private and confidential. We handle all personal data collected with utmost responsibility. Your personal data will never be shared with outside affiliations, individuals or any third party.


 Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by SYKeramik. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by SYKeramik.

The Contents of our Site, and the Site as a whole, are intended solely for personal, non-commercial use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.