Terms & Conditions

Colours

We make every effort to display as accurately as possible the colours of our pieces that appear on the Site. However, as the actual colours you see depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.


Raffle

We have the right to reject contestants for any reason. Multiple entries (with different email addresses) will disqualify you from the raffle.

Winners are chosen randomly. Only the winner receives a confirmation email at the conclusion of the draw.


Payment

We operate in the euro (€).

Once the winning confirmation email is sent the individual(s) has XX hours in order to make a donation and shipping charge payment.
If one fails to do so within this time frame, a new name is drawn and the procedure is repeated. We will be unable to reverse the process once a new individual is selected.

The donation and shipping charges can be paid via direct transaction to our bank account. The details of this are shared in the confirmation email.


Shipping

SYKeramik maintains full ownership of the ceramic works until a donation has been obtained.

Once a donation has been made there is no means of cancellation. This also includes changing the size or colour of the object or changing the delivery address or payment method. You will receive the object you registered for: no altercations can be made.

All our packages are sent with XX from our Studio in XX. Your item(s) will be sent within two working weeks after it has been registered for, unless notified otherwise by SYKeramik. Please trust that we always do our best to get your packages out to you as soon as possible.

We cannot guarantee delivery times, however the estimated times are:

United States: 7-12 business days
Europe: 3-5 business days
Asia: XX
Australia – New Zealand: 10-15 business days

Should you wish to have your package delivered to your work address simply enter it as Delivery Address.

Shipping fees are based on the weight of the object and the delivery address. You will be notified of the shipping costs before the final checkout.


Returns

We are dedicated to ensure our work be of the highest quality for our patrons.

Please understand that if you have obtained an item(s) by making a donation, we do not offer refunds or exchanges, unless damaged.

Returns that are sent without prior knowledge will not be accepted.

In the event that the item(s) received are broken / damaged during shipping you must contact us immediately or within seven days of receiving the package. Please provide as many details as possible including your order number as well as a picture(s) of the damage.

We want our patrons to take pleasure in the work we create. If something is wrong we will find a solution which is agreeable to both sides.


 Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by SYKeramik. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by SYKeramik.

The Contents of our Site, and the Site as a whole, are intended solely for personal, non-commercial use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.


General

We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.


Privacy Policy

Samira Kuhn and Yannick Karcher operate http://www.sykeramik.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

information collection and use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name (“Personal Information”).

log data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as WP-Statistics that collect, monitor and analyze this information.

communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials.

cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

changes to this privacy policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

contact us

If you have any questions about this Privacy Policy, please contact us.